Hotline 24/7: +84.967.879.029
Hotline 24/7: +84.967.879.029
At HugoSim, protecting your privacy and personal information is one of our top priorities. This Privacy Policy outlines our commitment to safeguarding the personal data you provide to us.
By purchasing a travel eSIM from HugoSim, you acknowledge and agree to the terms outlined in this Privacy Policy.
We collect and use your personal information for the following purposes:
To process transactions and issue invoices for products and services.
To provide our services and customer support.
To identify and resolve issues related to our products and services.
To improve product quality and enhance the customer experience.
To recommend relevant services and promotional offers.
To comply with applicable legal and regulatory requirements.
We take appropriate measures to protect the information you provide and do not disclose it to third parties without your consent, except where permitted or required by applicable law or as otherwise described in this Privacy Policy.
When you place an order on the HugoSim website, we may collect the following personal information:
Full name
Email address
Phone number
Contact address
We may also collect technical and usage information, including:
Browser type and operating system
IP address
Date and time of access
Pages visited on our website
Analytics data collected through Google Analytics
This information helps us understand how visitors use our website, improve the user experience, and optimize our services.
Credit card transactions are encrypted and processed through trusted third-party payment providers. HugoSim stores only the last four digits of your card for transaction verification.
HugoSim does not store full credit card numbers or sensitive card authentication data.
HugoSim uses cookies to personalize your browsing experience and improve website functionality. Cookies may collect information about your browsing activity and preferences.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some website features.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, meet our service obligations, and comply with applicable legal requirements.
You may request the deletion of your personal information, subject to any legal or operational obligations that require us to retain certain records. We take appropriate measures to protect personal data stored in our systems.
Your personal information may be accessed or disclosed, where necessary, to the following parties:
Authorized HugoSim employees: Staff members who need the information to provide customer support and manage our services.
Service providers and business partners: Third parties that help us process payments, deliver services, provide technical support, or improve the customer experience.
Government authorities and law enforcement agencies: Where disclosure is required or permitted by applicable law or a valid legal request.
Parties involved in a merger or business transfer: Where personal information needs to be transferred as part of a merger, acquisition, restructuring, or transfer of business assets, subject to applicable legal requirements.
We take reasonable steps to ensure that third parties handling personal information do so appropriately and in accordance with applicable data protection requirements.
The company responsible for this website and its services is:
Legal Representative / Company Name: CONG TY TNHH TMDV 5 SAO OFFICE
Tax Identification Number: 0111081780
Registered Address: No. 50, Alley Gieng, Dong Cac, Dong Da Ward, Hanoi, Vietnam
Phone: +84 967 879 029
Email: hugosimvip@gmail.com
Subject to applicable laws, you may have the right to:
Access and review your personal information.
Request corrections to inaccurate or incomplete information.
Request the deletion of your personal information.
Lodge a complaint if you believe your information has been used improperly.
Contact us by phone or email to ask questions or exercise your privacy rights.
We will review and respond to your requests in accordance with applicable legal requirements.
HugoSim is committed to protecting customer information and handling privacy-related complaints fairly and transparently.
If you have concerns about how your personal data is collected, used, stored, or disclosed, please contact us by phone or email. We will review your concerns and work toward an appropriate resolution in accordance with applicable laws.
We may update this Privacy Policy from time to time to reflect changes in applicable laws, our business operations, or our data protection practices.
Any significant updates will be announced on our website or communicated to customers by email, where appropriate. We encourage you to review this page periodically to stay informed about how we protect your personal information.
HugoSim takes reasonable measures to protect personal information. However, transmitting and storing data over the internet involves inherent security risks, and no method of transmission or electronic storage can be guaranteed to be completely secure.
To the extent permitted by applicable law, HugoSim shall not be liable for data loss or unauthorized access resulting from cyberattacks, system failures, or other events beyond our reasonable control. Nothing in this section excludes or limits any liability that cannot legally be excluded or limited.
By accessing or using HugoSim’s services, you acknowledge that you have read and understood this Privacy Policy and that your personal information may be handled as described herein, subject to applicable laws.
If you do not agree with this Privacy Policy, please discontinue your use of our services.
For questions, privacy concerns, or complaints regarding your personal information, please contact us directly:
Phone: +84 967 879 029
Email: hugosimvip@gmail.com
Our team will be happy to assist you.
