HugoSim eSIM Delivery Policy

HugoSim provides travel eSIMs digitally. Once you have completed your order and your payment has been successfully confirmed, your eSIM QR code will be sent to the email address you provided at checkout within 2 hours of placing your order.

If there is any delay in delivering your eSIM, HugoSim will notify you promptly and keep you informed of the situation. You may also request to cancel your order if you do not wish to wait any longer, subject to our applicable cancellation policy.

Important Information

• Enter the correct email address: Please double-check your email address when placing your order to ensure your eSIM is delivered without issues.

• Contact customer support if your eSIM hasn’t arrived: If you have not received your eSIM email within 15 minutes of placing your order, please contact HugoSim Customer Support for assistance.

Contact HugoSim Support:

• Email: hugosimvip@gmail.com

• Hotline / Zalo: +84 966 862 066

Our support team is always ready to help you receive your eSIM quickly and enjoy a smooth, hassle-free travel experience.